Policies & Security Agreement
Please click a title to read its Important Information:
Frequently, guests are uncertain of the exact length of their visit and make their reservations for a longer period of time than they actually want to stay. As a result, we turn away other requests for the room. Therefore, you WILL BE REQUIRED to pay for ALL nights that you reserve!
Upon making reservations we require a deposit for the first and the last night’s rent. This payment (if farther out than 30 days) is required to be paid by a check or money order. If within 30 days you may reserve with a credit card. Your remaining balance will be due upon arrival.
We accept Visa, Master Cards, Discover cards, Traveler checks and Cash upon arrival.
Personal checks are no longer accepted upon arrival!
Please call our office for availability, proper rates and minimum stay requirements. Even though we have a minimum on most of our reservations, there may be a space between reservations that you could book. We begin accepting Memorial Day and Summer reservations starting on January 15th; Christmas, Spring Break and all Winter season reservations will begin on June 15th.
For Peak, Regular and Off Season Reservations
We require a two night deposit as an advanced deposit to “hold” your room, this will be applied to the first and last night of your stay. We cannot hold a unit with a credit card number, we must collect upon booking. If you are making reservations farther out than 30 days until your arrival date, we will have you mail us a check for the amount; if within 30 days of the arrival date, only then can we accept a credit card as payment for the advanced deposit. The balance of your bill (including taxes) will be due upon arrival.
For Holiday Reservations
All holiday reservations listed below are to be paid in full by specified dates, please read the following for more information. We do not accept credit cards for holiday reservations, payments must be made by check or money order.
Christmas reservations are required to pay half their reservation total within 7 days of making the reservation. Payment must be made by check; in mid-October we will send out a letter that states your balance, it will be accompanied by a copy of our security deposit form, please read, sign and send both the bottom portion of the letter and the signed security form back to our office by November 1st. All payments must be made by check. We do not accept credit cards for Holiday reservations.
Spring Break reservations are required to pay the first and last night’s rent within 7 days via check; in mid-January we will send out a letter that states your balance, it will be accompanied by a copy of our security deposit form. Please read sign and send both the bottom portion of the letter and the signed security form back to our office by February 1st. Payment must be made by check as well. We do not accept credit cards for Holiday reservations.
Memorial Day reservations are required to pay the first and last night’s rent within 7 days via check; in mid-March we will send out a letter that states your balance, it will be accompanied by a copy of our security deposit form . Please read, sign and send both the bottom portion of the letter and the signed security form back to our office by April 1st. Payment must be made by check. We do not accept credit cards for Holiday reservations.
All customers will be asked to sign a security agreement form upon check-in… See security agreement form.
We are required by the Red River Fire Marshall to have a maximum number of people for each unit. If you exceed the maximum and/or bring more people than you have reserved space for, they will be asked to find lodging elsewhere. Children of all ages, including babies are counted as people. Please see unit’s description (under take a tour) for the maximum capacity.
Sorry, but we DO NOT accept pets of any size, although service dogs are welcome with advanced notice and proper credentials.
As a small business, the Riverside Lodge and Cabins is implementing the following policies in order to keep our costs affordable to our customers:
- Any items either damaged or missing from the unit following your stay, will be charged to your credit card at the replacement cost of the item, plus any labor for repairs.
- Guests who violate our “NO SMOKING” Policy, will incur a $100.00 fee. This includes ANY partially smoked tobacco products in your room at any time during your stay.
- Guests who violate our “NO PETS” Policy will incur a $100.00 fee and be asked to leave the property.
- Guests who violate the “OCCUPANCY LIMIT” for the room, will be charged $100.00 for EACH person not included in your written confirmation. Anyone in violation of this policy, will be asked to find lodging elsewhere.
- Guests who leave the unit unreasonably dirty, requiring excessive cleaning attributes to wear and tear in EXCESS of normal use, will be charged $50.00 against guest’s credit card. This includes leaving dirty dishes in the sink and trash that is not in a proper disposal can upon guest’s departure. An itemized statement will be provided.
- Guests who DO NOT cap AND discard sharps or needles of any kind properly will be charged $50.00 against your credit card for the security deposit.
We can offer up to an 80% refund for cancellations, IF we are able to re-rent the unit for the same days that it was reserved for.
- No Refunds on Credit card, Holiday, or Peak Season reservations.
Deposits cannot be applied to other dates.
Please note that we charge for the dates reserved. We must follow this policy because we have turned people away for the nights that you have reserved. We can only honor the number of people that you reserved space for.
We bring these things to your attention to avoid any misunderstandings.
All reservation cancellations must be in writing, fax, email, or verbal notification via telephone.
Riverside Office Hours:
Winter Season 8:00 am-7:00 am
Summer Season 8:00 am-8:00 pm
Off Season 9:00 am-6:00 pm.
For advanced reservations call: 800-432-9999 or 575-754-2252
For road conditions call: 800-432-4269
Check-in time: 3:00 p.m.
Check-out time: 10:00 a.m.
Credit cards: We honor Visa, Master Card and Discover Cards
Pets: Absolutely NO PETS are permitted on the property for any reason. Service dogs are welcome with advanced notice and proper credentials. Violations will result in loss of room with no refund and an additional $100.00 security charge.
Smoking Policy: This is a Non-Smoking unit. There are tables, chairs and small ash buckets provided on every balcony for your cigarette remains. Do not smoke indoors, if violated, there will be a $100.00 security charge!
Additional information: There are linens, extra pillows and blankets for the pull-out sofa available in your unit.
We look forward to seeing you in the near future!
- The Staff at the Riverside Lodge